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Terms and conditions

OVERVIEW

This website is operated by GRA Motoring. Throughout the site, the terms “we”, “us” and “our” refer to GRA Motoring. GRA Motoring offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Warranty and Disclaimer

Items sold by Group A Motoring (hereafter referred to as “the Seller”) may not be legal for street use in all states. It is the buyer’s responsibility to comply with applicable state laws. Buyer understands that due to strict U.S. Federal and State safety crash guidelines, the Seller is not responsible or liable for any damages or possible injuries incurred upon possible accidents due to driver error, incorrect installations, bad judgment, or act of nature or God. All products are intended for off-highway uses only, and should be used for their intended purposes only. The Seller does not take responsibility over buyer installation, modification, and unusual stress of the products. The buyer assumes all responsibilities for determining the suitability of the products. The Seller is not responsible for any damages incurred either directly or indirectly on the vehicles or operators/passengers within the vehicles

Installation

All products require professional installation. The Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All carbon fiber products will not sustain heavy force or weight, for they could be cracked by such force or weight. Group A Motoring has made an effort to produce all its aftermarket products to fit the original factory vehicles as closely as possible. However, some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. There are absolutely no returns on painted products.

Hood Pins

All hoods require hood pins for safety reasons. The seller will not be liable for any damages to the product and the vehicle caused by not properly using hood pins.

Heat Shields

Heat shields are required for all carbon fiber hoods, for the same reason that the stock factory hoods use heat shields. Carbon fiber hoods require similar protection, and heat shields can help avoid pre-mature aging and discoloration of the product.

Shipping Damage

The Seller packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier’s damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer’s right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as the Seller from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified to carrier and the Seller within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. The Seller, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.

Defective Products

All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See below for information on our return policy.

Returns

Special orders cannot be returned. If the buyer decides to return any part of the ordered item, he or she must contact the Seller within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by the Seller, and it must be written on the outside of the packages being returned. Returned products must be received back at the Seller within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 30% restocking fee, plus return-shipment charges. Original shipping and handling fees are not refundable. All products which are approved for return are for store credit only. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request for a return of products. Defective items may be exchanged for the same item only. Upon receipt of returned parts, the Seller shall inspect the parts to determine their exact condition. If the Seller does not accept the goods as being defective and/or returnable, the buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable. Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither the Seller nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to the Seller.

Shipping Errors

If the buyer receives an incorrect item due to an error on the part of the Seller, the buyer must inform the dealer within 3 days of receipt of shipment. The Seller will then arrange a pickup of the incorrect item(s) and ship the correct item(s) at no additional charges.

Shipping and Backorders

In case of backorders, the Seller will ship the order as soon as the parts become available. Backorders must be canceled within five days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer. The Seller tries to ship most in-stock items the following business day. Please allow 7-10 working days for in-stock items to arrive. All shipping dates are approximate. Buyer is fully responsible for all shipping charges, unless otherwise negotiated with the Seller. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.

Contingencies

The seller shall not be liable for any failures to produce product to buyer when the cause of such failure is the result of the forces of nature, labor disputes, supplies or material shortage, acts of local, state, national, civil, or other authorities or public agencies; utility or communication failures, accidents, strikes, transportation problems, or any act or cause that does not normally occur in the ordinary course of the Seller’s business.

All prices and specifications are subject to change without notice.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Contact Information

Questions about the Terms of Service should be sent to us at sales@gramotoring.com

RETURNS / EXCHANGES:

No returns, cancellations, or refunds are allowed on special order items/custom one-off parts. All returns are subject to a 25% re-stocking fee. The restocking fee covers the cost of our credit card processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details. Items you wish to return MUST be approved prior to your return. Contact us for a return request and specify your reason for return as well as the original order number. All return inquiries must be sent to us within 14 days of receiving your order. Approved Returns MUST be sent back to us within 30 days of receiving your return confirmation. Returned items must be in original packaging or approved packaging before being sent. Shipping, handling, and transaction fees are non-refundable. Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days. Exchanges are subject to second shipping charges unless there was a mistake made by Group A Motoring. If a mistake was made by Group A Motoring, we will provide a return shipping label for you to use to make the exchange.

CANCELLATIONS/ORDER ADJUSTMENTS:
All orders placed online or by phone are processed instantly. Please email us immediately at sales@gramotoring.com or call us at (626) 808-4168 if you wish to cancel or adjust your order before shipping/production. Our team will make every effort to accommodate changes before order your order. No returns, cancellations, or refunds are allowed on special order items/custom one-off parts. NO EXCEPTIONS. Due to the cost of processing refunds, there will be a 8% cancellation fee on all orders placed but canceled prior to shipping.* This does not apply to returns & exchanges. Please refer to returns & exchanges if your order has already shipped. *Fees can be subject to change without notice.