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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Group A Motoring (the “Site”).

 

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@gramotoring.com or by mail using the details provided below:

GRA Motoring
Group A Motoring, 15355 Manila St,
Fontana CA 92337, United States

RETURNS / EXCHANGES:

No returns, cancellations, or refunds are allowed on special order items/custom one-off parts. All returns are subject to a 25% re-stocking fee. The restocking fee covers the cost of our credit card processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details. Items you wish to return MUST be approved prior to your return. Contact us for a return request and specify your reason for return as well as the original order number. All return inquiries must be sent to us within 14 days of receiving your order. Approved Returns MUST be sent back to us within 30 days of receiving your return confirmation. Returned items must be in original packaging or approved packaging before being sent. Shipping, handling, and transaction fees are non-refundable. Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days. Exchanges are subject to second shipping charges unless there was a mistake made by Group A Motoring. If a mistake was made by Group A Motoring, we will provide a return shipping label for you to use to make the exchange.

CANCELLATIONS/ORDER ADJUSTMENTS:
All orders placed online or by phone are processed instantly. Please email us immediately at sales@gramotoring.com or call us at (626) 808-4168 if you wish to cancel or adjust your order before shipping/production. Our team will make every effort to accommodate changes before order your order. No returns, cancellations, or refunds are allowed on special order items/custom one-off parts. NO EXCEPTIONS. Due to the cost of processing refunds, there will be a 8% cancellation fee on all orders placed but canceled prior to shipping.* This does not apply to returns & exchanges. Please refer to returns & exchanges if your order has already shipped. *Fees can be subject to change without notice.